Last updated: 13 August 2026

DocCarex processes account name, mobile/email, OTP verification records, patient age/gender, appointment and institution choices, agent links, notifications, reviews, contact messages and authorized prescription data. Search and active-location filters may be processed to operate and secure the service.

OTP and credentials use secure hashing/encryption controls; prescriptions and account data are restricted through role-based authorization. When enabled, limited necessary information may be sent to configured SMS, email, WhatsApp, Maps or AI-guidance providers. AI guidance is not a diagnosis.

The service uses session and essential security cookies. If analytics is enabled, applicable disclosures will be managed in settings. Data is retained only as reasonably required for service, security, legal and transaction records.

Users may request correction or account support through 01781385581. Information about children must be supplied under guardian responsibility. The date on this page will change when this policy is materially updated.